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Support

Get professional support and answers to your most common questions straight from the TrawlCamera team.

Frequently asked questions

Is the hardware specifically designed to use a MAC or I can also have the same experience on a PC?

The reason we are working with Apple computers is because the hardware requirements are lower on a MAC. Also, our tests have proven that the Apple computers perform better with visual content and came to be our personal choice. PC requirements are as follows:

Windows System Requirements for Full HD 1080p and 720p 60 fps Playback:

  • Microsoft Windows® XP (Service Pack 2 or later) or Vista
  • 3.2 GHz Pentium 4 or faster
  • Direct X 9.0c or later
  • At least 1 GB of system RAM
  • Video card with at least 256MB of RAM

Can I order your products form a reseller?

Yes, we have several resellers around the world. Information about them is supplied on demand as we are currently optimizing our sales network. We will provide details on a reseller near you if available.

What video format does the camera record?

The video unit is capable of providing the following great video formats:

MPEG4 and:

  • 1080p = 1920×1080 pixels (16:9), 30 fps, 15 Mbit/s data rate
  • 960p = 1280×960 pixels (4:3), 30 fps, 12 Mbit/s data rate
  • 720p = 1280×720 pixels (16:9), 60 fps, 15 Mbit/s data rate
  • 720p = 1280×720 pixels (16:9), 30 fps, 8 Mbit/s data rate
  • WVGA = 848×480 pixels (16:9), 60 fps, 8 Mbit/s data rate

Can I change the batteries myself or do I have to send the unit back to the manufacturer?

The battery supplied with the product is highly durable and built to last. However, if it needs to be changed, have in mind that all our products are built in modules for easy disassembly and repairs, so you won’t need any special assistance from the manufacturer.

Does the camera unit supply live video feed or not?

Currently the camera is not sending live video to the ship, but we are working on this as a normal part of developing the TrawlCam. Please, check our news section regularly for updates on our products.

How can I order the TrawlCamera from abroad and how fast do you deliver?

The best way is to fill out the contact form on our website and click submit. We will get back to you supplying thorough information about availability, personal offers and giving a reply to your inquiry.
Delivery time is up to six weeks.

If you don't find your answer – please feel free to ask us, using the form below.

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